Frequently Asked Questions

Should I pre-register? We strongly recommend you pre-register to save time and money. On-site registration is available, but the fastest and easiest way to register is online.
Don't forget – register early and save money! What if I need documentation before registering? Registering online is quick and convenient, but if you need documentation for your approval process please contact the registration department at 800-827-8009. How do I get a Certificate of Attendance? Certificates of Attendance are available after the show via this website for six months. At the show, you will need to scan your badge as you enter each conference session you attend. More detailed information available here. Do I need to choose courses now? No, all courses are first come, first seated. We do, however, recommend that you pre-register for preconference courses and hands-on training as these may allow for a limited number of participants. Is there a dress code? What you wear is up to you. Many attendees wear their uniforms and some choose to wear casual attire. We recommend you dress for comfort as you enjoy the classes and attractions in San Diego. Do I have to sign up for classes in order to visit the Exhibit Hall? No, entrance to the Exhibit Hall is $20 in advance (early registration discount) or $25 at the door. You will, however, have to register for an Exhibit Hall badge in order to gain admittance into the Exhibit Hall. This can be done online prior to or during the show, or on-site. The discount deadline is January 18, 2013. What is the refund/cancellation policy? If written notice is received by January 18, 2013 the registration fees will be refunded, less a 20% administrative fee. After January 18, 2013 cancellations are non-refundable. Substitutions can be made at anytime. Class offerings are subject to change. In the event the class you registered for is no longer offered, your registration will be transferred to another class of your choosing, provided space is available. If a suitable class is not available, your registration fees may be refunded or credited to the following year, however Cygnus Business Media will not be liable for any ancillary or related costs, including, but not limited to, hotel and airline charges or cancellation fees. We will make every effort to adapt to training-site conditions and circumstances. However, no refunds or credits will be issued for classes which may be suspended or shortened due to weather or other conditions or circumstances beyond our control. Have a question about the show? Click here for Firehouse World contact information.